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Customer Service Training Manager | Industrial Automation
- Strategic managerial role with focus on service contracts training
- Reputable global manufacturer with strong service focus
- Challenging role with great rewards employee benefits
This company is one of the leading global manufacturers in the Industrial Automation industry and is has a large install base throughout Victoria in the manufacturing, food & beverage, automotive and pharmaceutical industries. As well as boasting the industry best software and hardware this firm is renowned for its high levels of service and product support for major accounts & projects.
Due to a recent internal promotion an opening has developed for a Team Leader to manage the field service group and training staff in Victoria. You will be responsible for ensuring key service level agreements for major accounts as well as working with the sales team to develop ongoing service & maintenance contracts for new install base.
The position will be responsible for:
- Intimately understand your team and their individual strengths as to best deploy them for ongoing and ad-hoc service work and product training
- Relaying feedback about customer issues, process improvements and utilisation issues
- Work closely with the sales and channel strategies to best service key clients and understand ongoing commercial opportunities and project work
- Good working knowledge of a range of electrical automation and control products
- Excellent understanding of service & maintenance agreements
- A least 5 years field service experience working closely with customers on predictive maintenance and training for new products and managing current systems
- Management or supervisory background with the ability to professionally develop & motivate individuals in your team whilst creating common goals to achieve group results
In return you will join a reputable outfit that has an excellent culture of success & support and will be provided with ongoing development opportunities tailored to your own career objectives. This position is currently being short-listed so please direct interest through the below link.
To apply please send your CV to Ryan Hauville by clicking the 'Apply Now' button below. (Reference Number RH-VTLS)
AustCorp Executive Recruitment: Oil & Gas | Mining | Construction | Environmental & Carbon | Water & Energy | Supply Chain | Professional Services | IT & Digital Media | Medical & Life Science, if you have a specific enquiry please feel free to contact us.
AustCorp Executive Recruitment: Oil & Gas | Mining | Construction | Environmental & Carbon | Water & Energy | Supply Chain | Professional Services | IT & Digital Media | Medical & Life Science, if you have a specific enquiry please feel free to contact us.
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